B7r Ship support
Help with merchant registration, active deliveries, wallet reconciliation, driver access, and account requests.
Urgent active-order issues should include the order number but never passwords, OTP codes, or full payment credentials.
Contact channels
- Email: info@bahrtech.net
- Phone and WhatsApp: +20 114 376 4522
- In-product support: use order-level chat when available so the order context stays attached.
- Office: Geziret El Ward School St., 2nd Floor, 1 Gedila, Mansoura 2, Dakahlia, Egypt.
What to include
- Your account phone number and role.
- Order number for delivery issues.
- A concise description, relevant status, and safe screenshot with unrelated personal data hidden.
- For wallet issues, the transaction reference, date, and amount—never card credentials.
Support expectations
Requests are prioritized by safety, active-delivery impact, access, and financial reconciliation. A response-time commitment applies only when it is included in a written commercial agreement. Support may ask for identity or account verification before discussing protected information.